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A Inteligência Artificial na educação tem mostrado potencial para chatbots orientados por IA para facilitar o aprendizado personalizado de inglês como língua estrangeira (EFL). A presente revisão explora as aplicações, os resultados e os desafios da integração do chatbot no ensino de inglês como língua estrangeira. De acordo com o PRISMA, foi realizada uma pesquisa sistemática no Scopus, ERIC e Google Scholar, usando as seguintes palavras-chave: EFL, chatbots e personalização. Os grupos temáticos abordaram aplicativos de chatbots, impacto do uso no treinamento de habilidades linguísticas, protocolos de ensino e desafios de implementação. Os resultados foram sintetizados por meio de síntese qualitativa e análise descritiva e são relatados em formato de narrativa, complementados por tabelas e figuras. O estudo tem como objetivo contribuir para a pesquisa em inglês como língua estrangeira, identificando as melhores práticas e diretrizes para os educadores, a fim de ajudá-los a enfrentar os desafios que enfrentam e informar os formuladores de políticas sobre inglês como língua estrangeira e como a IA pode ajudar os alunos. Esses insights pretendem promover o aprendizado personalizado de idiomas e melhorar a qualidade do ensino de inglês como língua estrangeira em todo o mundo. Pode-se argumentar que os resultados e os desafios podem ser mais investigados no futuro em termos de seus possíveis efeitos sobre o desenvolvimento de habilidades linguísticas e possíveis ações pedagógicas moldadas pelo contexto cultural.
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