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El uso de la inteligencia artificial (IA) en la educación ha demostrado un potencial de los chatbots para facilitar el aprendizaje personalizado del inglés como lengua extranjera (EFL). Esta revisión busca analizar diversas aplicaciones, resultados y desafíos de la integración de chatbots en la enseñanza del EFL. Cabe argumentar que estos resultados y desafíos pueden investigarse en el futuro en términos de sus posibles efectos en el desarrollo de habilidades lingüísticas y posibles acciones pedagógicas adaptadas al contexto cultural. De acuerdo con PRISMA, se realizó una búsqueda sistemática en Scopus, ERIC y otras bases de datos, aplicando las palabras clave: "EFL", "chatbots" y "personalización". Los grupos temáticos buscan abordar las aplicaciones de los chatbots, el impacto de su uso en la formación en habilidades lingüísticas, los protocolos de enseñanza y los desafíos de su implementación. Los hallazgos se sintetizaron mediante síntesis cualitativa y análisis descriptivo, y se presentaron en formato narrativo, complementados con tablas y figuras. Se espera que los hallazgos contribuyan a la investigación del inglés como lengua extranjera (EFL) al identificar las mejores prácticas y directrices para educadores, ayudándolos a afrontar los desafíos que enfrentan e informando a los responsables políticos sobre el EFL y cómo la IA puede apoyar a los estudiantes. Estos hallazgos buscan promover el aprendizaje personalizado de idiomas y mejorar la calidad de la educación del inglés como lengua extranjera (EFL) en todo el mundo.
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Derechos de autor 2025 Silvia Patricia Guartán Guamán, Esteban Arnoldo Valdiviezo Ramírez